Highspot experienced a major incident on April 28, 2023 affecting Administration & Authentication and Analytics and 1 more component, lasting 3h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 28, 2023, 03:02 PM UTC
We are investigating reports regarding an issue related to performance degradation in our AMERICAS2 Data Center. We are actively investigating this issue and will provide further details regarding symptoms and scope at 8:30 AM Pacific Time.
- monitoring Apr 28, 2023, 03:32 PM UTC
We have made changes to alleviate an issue previously reported with performance degradation in our AMERICAS2 Data Center. Our Engineers continue to work on this issue with high priority. All customers should now be able to see improved performance in the AMERICAS2 Data Center. We will provide an update at 9:30 AM Pacific Time.
- monitoring Apr 28, 2023, 04:30 PM UTC
We are continuing to monitor the metrics actively as the performance goes back to normal. The next update will be at 11:30 AM Pacific Time.
- resolved Apr 28, 2023, 06:22 PM UTC
The performance degradation related to our AMERICAS2 Data Center has now been resolved. All customers in this Data Center should now see Highspot performance fully back to normal. If you have any questions on this issue, please reach out to [email protected]. We appreciate your patience as we worked to resolve this issue.