Highspot incident
Degraded Performance in AMERICAS1 & AMERICAS2 Data Center
Highspot experienced a notice incident on July 13, 2023 affecting Administration & Authentication and Administration & Authentication and 1 more component, lasting 8h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 13, 2023, 02:23 PM UTC
We are investigating reports regarding an issue related to performance degradation in the AMERICAS1 & AMERICAS2 Data Centers. We are actively investigating this issue and will provide further details regarding symptoms and scope at 9AM Pacific Time.
- investigating Jul 13, 2023, 02:59 PM UTC
We are continuing to investigate this issue.
- investigating Jul 13, 2023, 02:59 PM UTC
We are continuing to investigate this issue.
- investigating Jul 13, 2023, 03:59 PM UTC
We are continuing to investigate the performance issues across the AMERICAS1 & AMERICAS2 data centers. We will provide another update at 10AM PT.
- investigating Jul 13, 2023, 04:58 PM UTC
We are continuing to investigate the performance issues across the AMERICAS1 & AMERICAS2 data centers. We will provide another update at 11AM PT.
- monitoring Jul 13, 2023, 05:05 PM UTC
We have deployed measures to return all components to working as normal. We are going to continue to monitor the performance issues closely. We will provide another update at 12PM PT.
- monitoring Jul 13, 2023, 05:58 PM UTC
All components are working as intended. We are going to continue to monitor the performance issues closely. We will provide another update at 1PM PT.
- monitoring Jul 13, 2023, 08:07 PM UTC
All components are working as intended. We are going to continue to monitor the performance issues closely. We will provide another update at 5PM PT.
- resolved Jul 13, 2023, 11:56 PM UTC
This incident has been resolved.