Highspot incident

Users encounter error when editing content using Word Online, Excel Online and PowerPoint Online

Minor Resolved View vendor source →

Highspot experienced a minor incident on July 15, 2023 affecting Content and Content and 1 more component, lasting 1d 22h. The incident has been resolved; the full update timeline is below.

Started
Jul 15, 2023, 08:56 PM UTC
Resolved
Jul 17, 2023, 07:00 PM UTC
Duration
1d 22h
Detected by Pingoru
Jul 15, 2023, 08:56 PM UTC

Affected components

ContentContentContentContentContent

Update timeline

  1. investigating Jul 15, 2023, 08:56 PM UTC

    We are actively working with Microsoft to investigate possible changes or issues with Microsoft Office 365.

  2. investigating Jul 15, 2023, 09:02 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jul 17, 2023, 03:17 PM UTC

    We are continuing to work with Microsoft to investigate this issue.

  4. monitoring Jul 17, 2023, 06:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jul 17, 2023, 07:00 PM UTC

    This incident has been resolved.