Highspot experienced a critical incident on October 5, 2023 affecting Content and Content and 1 more component, lasting 7h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 05, 2023, 02:59 PM UTC
We are currently aware of an issue with content provider accounts getting disconnected. Our Engineering Team is investigating & we will provide another update at 10AM PT.
- investigating Oct 05, 2023, 03:53 PM UTC
We are continuing to investigate this issue.
- investigating Oct 05, 2023, 04:54 PM UTC
We are currently aware of an issue with content provider accounts getting disconnected. Our Engineering Team is investigating & we will provide another update at 12PM PT.
- investigating Oct 05, 2023, 06:56 PM UTC
We are continuing to investigate issues around content providers disconnecting. Our Engineering Team is looking into this with the highest priority possible - we will provide another update at 2PM PT.
- identified Oct 05, 2023, 07:14 PM UTC
The issue with content provider accounts being disconnected has been identified & our Engineering team is actively working on a fix. We will provide another update at 3PM PT.
- identified Oct 05, 2023, 08:57 PM UTC
Our Engineering Team has identified a fix for the issue with content providers being disconnected and is actively working on deploying it immediately. We will provide another update by 4PM PT.
- resolved Oct 05, 2023, 10:36 PM UTC
This incident has been resolved & all content providers are operational.