Highspot incident

Performance Degradation in AMERICAS2 Data Center

Major Resolved View vendor source →

Highspot experienced a major incident on December 5, 2023 affecting Administration & Authentication and Analytics and 1 more component, lasting 16m. The incident has been resolved; the full update timeline is below.

Started
Dec 05, 2023, 03:00 AM UTC
Resolved
Dec 05, 2023, 03:17 AM UTC
Duration
16m
Detected by Pingoru
Dec 05, 2023, 03:00 AM UTC

Affected components

Administration & AuthenticationAnalyticsContentCRM IntegrationLearningPitchesSearchSupport CenterEngagement

Update timeline

  1. investigating Dec 05, 2023, 03:00 AM UTC

    We are currently investigating reports of performance degradation in our AMERICAS2 Data Center. We will provide another update at 10PM PT.

  2. resolved Dec 05, 2023, 03:17 AM UTC

    The Engineering Team has deployed a fix for any performance degradation issues occurring in AMERICAS2 Data Center. This issue is resolved.