Highspot incident

Reports of "Server Dizzy" Errors in AMERICAS2 Data Center

Minor Resolved View vendor source →

Highspot experienced a minor incident on January 16, 2024 affecting Administration & Authentication and Analytics and 1 more component, lasting 1h 13m. The incident has been resolved; the full update timeline is below.

Started
Jan 16, 2024, 04:11 PM UTC
Resolved
Jan 16, 2024, 05:25 PM UTC
Duration
1h 13m
Detected by Pingoru
Jan 16, 2024, 04:11 PM UTC

Affected components

Administration & AuthenticationAnalyticsContentCRM IntegrationLearningPitchesSearchSupport CenterEngagement

Update timeline

  1. investigating Jan 16, 2024, 04:11 PM UTC

    We are currently investigating reports of "Server Dizzy" errors in the AMERICAS2 Data Center. The Engineering team is actively investigating. We will provide another update at 9AM PT.

  2. investigating Jan 16, 2024, 04:57 PM UTC

    We are continuing to investigate the known issue related to performance degradation in our AMERICAS2 Data Center. Symptoms for this issue may include slow content load, page errors, login issues, or other unexpected behavior. We will provide another update at 10:30 AM Pacific Time.

  3. resolved Jan 16, 2024, 05:25 PM UTC

    This incident has been resolved. End-users should no longer be running into performance degradation issues in our AMERICAS2 Data Center.