Highspot incident

Performance Degradation in AMERICAS2 Data Center

Minor Resolved View vendor source →

Highspot experienced a minor incident on January 17, 2024 affecting Administration & Authentication and Analytics and 1 more component, lasting 2h 23m. The incident has been resolved; the full update timeline is below.

Started
Jan 17, 2024, 07:59 PM UTC
Resolved
Jan 17, 2024, 10:22 PM UTC
Duration
2h 23m
Detected by Pingoru
Jan 17, 2024, 07:59 PM UTC

Affected components

Administration & AuthenticationAnalyticsContentCRM IntegrationLearningPitchesSearchSupport CenterEngagement

Update timeline

  1. investigating Jan 17, 2024, 07:59 PM UTC

    We are currently investigating reports of performance degradation, including slowness, in our AMERICAS2 Data Center. We will provide another update at 1PM PT.

  2. investigating Jan 17, 2024, 08:56 PM UTC

    We are continuing to investigate the performance degradation issues occurring in AMERICAS2 Data Center. We will provide another update at 3:30PM PT.

  3. resolved Jan 17, 2024, 10:22 PM UTC

    The Engineering Team has deployed a fix for any performance degradation issues occurring in AMERICAS2 Data Center. This issue is resolved.