Highspot incident

Performance Degradation in AMERICAS2 Data Center

Minor Resolved View vendor source →

Highspot experienced a minor incident on January 22, 2024 affecting Administration & Authentication and Analytics and 1 more component, lasting 6h 33m. The incident has been resolved; the full update timeline is below.

Started
Jan 22, 2024, 04:52 PM UTC
Resolved
Jan 22, 2024, 11:26 PM UTC
Duration
6h 33m
Detected by Pingoru
Jan 22, 2024, 04:52 PM UTC

Affected components

Administration & AuthenticationAnalyticsContentCRM IntegrationLearningPitchesSearchSupport CenterEngagement

Update timeline

  1. investigating Jan 22, 2024, 04:52 PM UTC

    We are currently investigating reports of performance degradation, including slowness, in our AMERICAS2 Data Center. We will provide another update at 11AM PT.

  2. investigating Jan 22, 2024, 06:51 PM UTC

    We are continuing to investigate the performance degradation issues occurring in AMERICAS2 Data Center. We will provide another update at 1PM PT.

  3. monitoring Jan 22, 2024, 08:47 PM UTC

    We have seen the degradation issues subside & performance has returned to functioning as normal. We will continue to monitor this throughout the rest of the afternoon. We will provide another update by 4PM PT.

  4. resolved Jan 22, 2024, 11:26 PM UTC

    There have been no more reports of performance degradation in AMERICAS2 Data Center. All Highspot functionality is fully operational.