Highspot incident

Performance Degradation in AMERICAS2 Data Center

Minor Resolved View vendor source →

Highspot experienced a minor incident on January 24, 2024 affecting Administration & Authentication and Analytics and 1 more component, lasting 8h 55m. The incident has been resolved; the full update timeline is below.

Started
Jan 24, 2024, 04:28 PM UTC
Resolved
Jan 25, 2024, 01:24 AM UTC
Duration
8h 55m
Detected by Pingoru
Jan 24, 2024, 04:28 PM UTC

Affected components

Administration & AuthenticationAnalyticsContentCRM IntegrationLearningPitchesSearchSupport CenterEngagement

Update timeline

  1. investigating Jan 24, 2024, 04:28 PM UTC

    We are currently investigating reports of performance degradation, including slowness, in our AMERICAS2 Data Center. We will provide another update at 10AM PT.

  2. investigating Jan 24, 2024, 05:50 PM UTC

    We are continuing to investigate the performance degradation issues occurring in AMERICAS2 Data Center. We will provide another update at 12PM PT.

  3. investigating Jan 24, 2024, 07:55 PM UTC

    We have seen the latency issues in AMERICAS2 Data Center subside, but we are continuing to work on identifying the root cause. We will provide another update at 2:30PM PT.

  4. monitoring Jan 24, 2024, 10:34 PM UTC

    We have implemented additional back-end capacity to reduce the latency issues occurring in AMERICAS2 Data Center. We will continue to monitor any reports of performance degradation in AMERICAS2 Data Center.

  5. resolved Jan 25, 2024, 01:24 AM UTC

    There have been no further reports of performance degradation in AMERICAS2 Data Center. All Highspot functionality is fully operational.