Highspot incident
Digital Sales Room/Pitches Issue in Engagement tab
Highspot experienced a major incident on February 26, 2024 affecting Pitches and Engagement, lasting 3h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 26, 2024, 06:43 PM UTC
We are investigating reports regarding an issue related to newly created Digital Sales Rooms/Pitches not being listed in the Engagement tab. We are actively investigating this issue and will provide further details regarding symptoms and scope at 12:00 Pacific Time.
- investigating Feb 26, 2024, 06:43 PM UTC
We are continuing to investigate this issue.
- monitoring Feb 26, 2024, 07:46 PM UTC
A fix has been implemented for newly created Digital Sales Rooms/Pitches not showing up in the Engagement Tab. We expect newly created Digital Sales Rooms/Pitches to appear in the Engagement tab over the next 4-8 hours. We will provide another update at 2PM PT.
- resolved Feb 26, 2024, 10:00 PM UTC
This incident has been resolved. Pitches & Digital Rooms are flowing into the Engagement tab. The data sync will be caught up by EOD.