Highspot incident

Content Processing Delays & Performance Degradation in AMERICAS1, AMERICAS2, and EMEA1 Data Centers

Minor Resolved View vendor source →

Highspot experienced a minor incident on April 23, 2024 affecting Administration & Authentication and Administration & Authentication and 1 more component, lasting 2h 4m. The incident has been resolved; the full update timeline is below.

Started
Apr 23, 2024, 02:52 PM UTC
Resolved
Apr 23, 2024, 04:57 PM UTC
Duration
2h 4m
Detected by Pingoru
Apr 23, 2024, 02:52 PM UTC

Affected components

Administration & AuthenticationAdministration & AuthenticationAdministration & AuthenticationAnalyticsAnalyticsAnalyticsContentContentContentCRM Integration

Update timeline

  1. investigating Apr 23, 2024, 02:52 PM UTC

    We are currently investigating reports of content processing delays & performance degradation in our AMERICAS1, AMERICAS2, EMEA1 Data Centers. We will provide another update at 9AM PT.

  2. investigating Apr 23, 2024, 03:57 PM UTC

    We are continuing to investigate reports of performance degradation issues in the AMERICAS1, AMERICAS2, and EMEA1 Data Centers. We will provide another update at 10AM PT.

  3. resolved Apr 23, 2024, 04:57 PM UTC

    The Engineering Team has identified the root of the performance degradation issues and instituted a fix. This incident is fully resolved.