Highspot incident
AMERICAS1 Engagement & Analytics Data Staleness
Highspot experienced a minor incident on May 4, 2024 affecting Analytics and Engagement, lasting 21h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring May 04, 2024, 04:34 AM UTC
Customers in AMERICAS1 will experience delayed updates to Engagement & Analytics data. Our engineering team has identified the root cause and is monitoring the recovery of the affected infrastructure.
- monitoring May 04, 2024, 06:46 AM UTC
We continue to monitor the recovery of the affected infrastructure, and do not yet have an ETA for when Engagement & Analytics data will be fully updated.
- monitoring May 04, 2024, 11:16 AM UTC
Our engineering team continues to monitor the recovery of the affected infrastructure. We remain unable to provide a specific ETA for when this issue will be resolved.
- monitoring May 04, 2024, 04:03 PM UTC
Our infrastructure continues to show positive signs of recovery, but we cannot provide a specific ETA when Engagement & Analytics data will no longer be stale. Updates to follow.
- monitoring May 04, 2024, 07:50 PM UTC
Our Engineering Team has deployed a fix for the data delay in the Engagement & Analytics tabs & we are seeing positive signs of recovery. We are continuing to monitor this issue and will provide another update at 4PM PT.
- monitoring May 04, 2024, 10:35 PM UTC
We continue to see data-recovery progress in a positive direction in the Engagement & Analytics tabs. We will continue to monitor this issue & provide another update at 9PM PT.
- resolved May 05, 2024, 02:27 AM UTC
This incident has been resolved.