Highspot incident

Error being returned when creating new Smartpages from Template

Minor Resolved View vendor source →

Highspot experienced a minor incident on June 12, 2024 affecting Content and Content and 1 more component, lasting 6h 6m. The incident has been resolved; the full update timeline is below.

Started
Jun 12, 2024, 06:55 PM UTC
Resolved
Jun 13, 2024, 01:02 AM UTC
Duration
6h 6m
Detected by Pingoru
Jun 12, 2024, 06:55 PM UTC

Affected components

ContentContentContentContentContent

Update timeline

  1. investigating Jun 12, 2024, 06:55 PM UTC

    We are currently investigating an error being returned when end-users select "New Smartpage from Template". The Engineering Team is looking into this with the highest priority possible. We will provide another update at 2PM PT.

  2. investigating Jun 12, 2024, 09:01 PM UTC

    We are continuing to investigate reports of errors being returned when end-users select "New Smartpage from Template." Our Engineering Team is working on deploying a fix as soon as possible. We will provide another update at 6PM PT.

  3. resolved Jun 13, 2024, 01:02 AM UTC

    We have deployed a fix for the error related to new Smartpage creation. All functionality is fully restored.