Highspot incident

Degraded performance in the AMERICAS2 Data Center

Minor Resolved View vendor source →

Highspot experienced a minor incident on June 26, 2024 affecting Administration & Authentication and Analytics and 1 more component, lasting 2h 19m. The incident has been resolved; the full update timeline is below.

Started
Jun 26, 2024, 09:14 PM UTC
Resolved
Jun 26, 2024, 11:33 PM UTC
Duration
2h 19m
Detected by Pingoru
Jun 26, 2024, 09:14 PM UTC

Affected components

Administration & AuthenticationAnalyticsContentCRM IntegrationLearningPitchesSearchSupport CenterEngagement

Update timeline

  1. investigating Jun 26, 2024, 09:14 PM UTC

    We are currently investigating reports of degraded performance in the AMERICA2 Data Center, including slow load times & latency. We are actively investigating this issue and will provide another update at 3PM PT.

  2. investigating Jun 26, 2024, 09:59 PM UTC

    We continue to investigate the performance degradation issues occurring in the AMERICAS2 Data Center. We will provide another update by 6PM PT.

  3. resolved Jun 26, 2024, 11:33 PM UTC

    Our Engineering team has resolved the issue. Performance on AMERICAS2 Data Center is back to normal.