Highspot incident
Degraded performance in Lesson Answers Analytics
Highspot experienced a major incident on September 4, 2024 affecting Analytics, lasting 14h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 04, 2024, 06:37 AM UTC
Our Engineers have identified and resolved the core issue that affected "Lesson Answer" data in our AMERICAS1 Data Center. However, there may still be some latency issues when reviewing Analytics linked to Course Completion data. Due to this you may see stale data within certain reports. We will provide an update at 12:00 PM Pacific Time.
- identified Sep 04, 2024, 06:31 PM UTC
Our Engineers have identified and resolved the core issue that affected "Lesson Answer" data in our AMERICAS1 Data Center. However, there may still be some latency issues when reviewing Analytics linked to Course Completion data. Due to this you may see stale data within certain reports. We will provide an update at 12:00 PM Pacific Time.
- identified Sep 04, 2024, 06:31 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Sep 04, 2024, 07:02 PM UTC
We are continuing to reprocess the delayed Analytics data linked to the Course Completion reports. We expect all reports to be up to date by 3PM PT. We will provide another status update at 3PM PT.
- resolved Sep 04, 2024, 09:23 PM UTC
This incident has been resolved, all data has been processed & all Analytics reports are up to date.