Highspot incident

SCORM files intermittently failing to load

Minor Resolved View vendor source →

Highspot experienced a minor incident on September 11, 2024 affecting Learning and Learning, lasting 3h 30m. The incident has been resolved; the full update timeline is below.

Started
Sep 11, 2024, 05:27 PM UTC
Resolved
Sep 11, 2024, 08:58 PM UTC
Duration
3h 30m
Detected by Pingoru
Sep 11, 2024, 05:27 PM UTC

Affected components

LearningLearning

Update timeline

  1. investigating Sep 11, 2024, 05:27 PM UTC

    We are currently investigating reports of SCORM files intermittently failing to load. We will provide another update at 12PM PT.

  2. investigating Sep 11, 2024, 06:54 PM UTC

    We are continuing to investigate the reports of SCORM files intermittently failing to load. As of right now, we've determined only SCORM files uploaded prior to December 2023 are impacted. We will provide another update at 2PM PT.

  3. resolved Sep 11, 2024, 08:58 PM UTC

    The Engineering Team has deployed a fix for the intermittent SCORM file issue. All SCORM files should load correctly now. This incident is resolved.