Highspot incident

Analytics Data in AMERICAS2 Data Center Delayed

Minor Resolved View vendor source →

Highspot experienced a minor incident on October 17, 2024 affecting Analytics, lasting 10h 13m. The incident has been resolved; the full update timeline is below.

Started
Oct 17, 2024, 06:31 PM UTC
Resolved
Oct 18, 2024, 04:45 AM UTC
Duration
10h 13m
Detected by Pingoru
Oct 17, 2024, 06:31 PM UTC

Affected components

Analytics

Update timeline

  1. monitoring Oct 17, 2024, 06:31 PM UTC

    Analytics Data in the AMERICAS2 Data Center is currently delayed. We expect the data to be caught up in 24 hours. We will provide another update by 4PM PT.

  2. monitoring Oct 17, 2024, 10:49 PM UTC

    We continue to work through the data delay, with the data gradually catching up. Our current target is to have the data fully caught up by 11 PM PT. We will provide another update by 8 PM PT.

  3. monitoring Oct 18, 2024, 02:25 AM UTC

    The data delay is continuing to progress, and we expect it to be fully caught up by the end of the night. We will provide another update once the data has completely caught up.

  4. resolved Oct 18, 2024, 04:45 AM UTC

    The analytics data delay in AMERICAS2 Data Center has been fully resolved, and all data is now up to date