Highspot incident
Training and Coaching Issue on All Data Centers
Highspot experienced a minor incident on January 17, 2025 affecting Learning and Learning and 1 more component, lasting 2h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 17, 2025, 04:19 PM UTC
We are investigating reports regarding an issue related to Training and Coaching on all our Data Centers. We are actively investigating this issue and will provide further details regarding symptoms and scope at 09:00 Pacific Time.
- investigating Jan 17, 2025, 05:03 PM UTC
We are actively investigating this issue and will provide further details regarding symptoms and scope at 10:00 Pacific Time.
- identified Jan 17, 2025, 06:11 PM UTC
We have identified the issue related to Training and Coaching in our Data Centers. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include videos views not being tracked & course submissions not registering. We will provide an update at 11:00 Pacific Time.
- resolved Jan 17, 2025, 06:22 PM UTC
The issue related to Training and Coaching has now been resolved.