Highspot experienced a major incident on January 22, 2025 affecting Administration & Authentication and Administration & Authentication and 1 more component, lasting 2h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 22, 2025, 01:05 AM UTC
We are currently investigating intermittent reports of login issues across multiple Data Centers. The Engineering Team is currently investigating with the highest priority possible. We will provide another update at 6PM PT.
- investigating Jan 22, 2025, 01:45 AM UTC
Our Engineering team continues to investigate intermittent login issues. We have identified the root of the issue & are actively working on a fix. We will provide another update at 8PM PT.
- resolved Jan 22, 2025, 03:07 AM UTC
The Engineering Team deployed a fix for the intermittent login issues. This issue is now fully resolved.