Highspot incident

Item Processing Issue affecting AMERICAS1 Data Center

Minor Resolved View vendor source →

Highspot experienced a minor incident on April 10, 2025 affecting Content and Content and 1 more component, lasting 9h 49m. The incident has been resolved; the full update timeline is below.

Started
Apr 10, 2025, 02:21 PM UTC
Resolved
Apr 11, 2025, 12:11 AM UTC
Duration
9h 49m
Detected by Pingoru
Apr 10, 2025, 02:21 PM UTC

Affected components

ContentContentContentContentContent

Update timeline

  1. investigating Apr 10, 2025, 02:21 PM UTC

    We are investigating reports regarding an issue related to Item Processing, which is impacting all our Scale Units We are actively investigating this issue and will provide further details regarding symptoms and scope at 08:00 Pacific Time.

  2. identified Apr 10, 2025, 02:55 PM UTC

    We have identified the issue related to Item Processing affecting our Data Centers. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include files failing to process correctly with uploaded to Highspot. We will provide an update at 09:00 Pacific Time.

  3. identified Apr 10, 2025, 04:01 PM UTC

    We are investigating reports regarding an issue related to Item Processing, which is impacting all our Data Centers. Currently, only Americas1 is still impacted. We are actively investigating this issue and will provide further details regarding symptoms and scope at 10:00 Pacific Time.

  4. identified Apr 10, 2025, 05:00 PM UTC

    We are investigating reports regarding an issue related to Item Processing, which is impacting all our Data Centers. Currently, only Americas1 is still impacted. We are actively investigating this issue and will provide further details regarding symptoms and scope at 11:00 Pacific Time.

  5. identified Apr 10, 2025, 05:30 PM UTC

    We have identified the issue impacting Item Processing in all Data Centers. As of right now, we have fixed the Item Processing issues taking place in the AMERICAS2, EMEA1, EMEA2, and APAC1 Data Centers. We are currently resolving the Item Processing issues taking place in the AMERICAS1 Data Center. We will provide another update at 12PM PT.

  6. monitoring Apr 10, 2025, 07:01 PM UTC

    We have deployed a fix for the AMERICAS1 Data Center & are currently reprocessing all content in said Data Center. We expect the reprocess to be done in the next 2-3 hours. We will provide another update by 3PM PT.

  7. monitoring Apr 10, 2025, 09:49 PM UTC

    We continue to reprocess the AMERICAS1 Data Center, which is the only remaining Data Center affected. The only outstanding impact is that PowerPoint animations may not function correctly for users in this Data Center. We will provide another update by 5:00 PM PT.

  8. monitoring Apr 11, 2025, 12:01 AM UTC

    We continue to reprocess the AMERICAS1 Data Center. We expect this to be fully resolved within the next 1 hour. We will provide another update by 7:00 PM PT.

  9. resolved Apr 11, 2025, 12:11 AM UTC

    This incident has been resolved, all reprocessing in the AMERICAS1 Data Center has caught up. End-users will no longer experience any issues when viewing items within Highspot.