Highnote incident

API and dashboard return HTTP 404 errors

Critical Resolved View vendor source →

Highnote experienced a critical incident on November 19, 2021, lasting —. The incident has been resolved; the full update timeline is below.

Started
Nov 19, 2021, 06:21 AM UTC
Resolved
Nov 16, 2021, 05:30 PM UTC
Duration
—
Detected by Pingoru
Nov 19, 2021, 06:21 AM UTC

Update timeline

  1. resolved Nov 19, 2021, 06:21 AM UTC

    Due to a global networking-related outage with Google Cloud Platform, our infrastructure provider, all requests to the Highnote API and Dashboard in both Live and Test returned HTTP 404 Not Found errors from 9:44A PT to 10:09A PT on Tuesday, Nov 16, 2021. Transaction processing for issued cards was not impacted. For more information on the Google Cloud Platform incident, please see https://status.cloud.google.com/incidents/6PM5mNd43NbMqjCZ5REh