Highnote incident

API and Dashboard outage

Critical Resolved View vendor source →

Highnote experienced a critical incident on March 7, 2022 affecting API and Dashboard, lasting 56m. The incident has been resolved; the full update timeline is below.

Started
Mar 07, 2022, 02:20 AM UTC
Resolved
Mar 07, 2022, 03:17 AM UTC
Duration
56m
Detected by Pingoru
Mar 07, 2022, 02:20 AM UTC

Affected components

APIDashboard

Update timeline

  1. investigating Mar 07, 2022, 02:55 AM UTC

    We are currently investigating this issue.

  2. investigating Mar 07, 2022, 02:56 AM UTC

    Prod-test and Prod-live API and dashboard are currently down.

  3. monitoring Mar 07, 2022, 03:16 AM UTC

    A fix has been deployed and we are monitoring the results

  4. resolved Mar 07, 2022, 03:17 AM UTC

    This incident has been resolved.