Highnote incident

3rd party KYC/KYB vendor is experiencing issues with their API and identity verifications are failing

Minor Resolved View vendor source →

Highnote experienced a minor incident on May 12, 2022 affecting API and Dashboard, lasting 1h 13m. The incident has been resolved; the full update timeline is below.

Started
May 12, 2022, 01:03 AM UTC
Resolved
May 12, 2022, 02:17 AM UTC
Duration
1h 13m
Detected by Pingoru
May 12, 2022, 01:03 AM UTC

Affected components

APIDashboard

Update timeline

  1. investigating May 12, 2022, 01:46 AM UTC

    We are currently working with the vendor on the issue.

  2. investigating May 12, 2022, 01:58 AM UTC

    We are continuing to investigate this issue.

  3. investigating May 12, 2022, 02:15 AM UTC

    The third-party KYC/KYB vendor has worked with AWS to resolve the issue in their caching layer. Their API is fully operational, and we will continue to monitor the status of their service for the next 24 hours.

  4. resolved May 12, 2022, 02:17 AM UTC

    This incident has been resolved.