Highnote incident

We are currently experiencing an outage with our KYB Provider.

Major Resolved View vendor source →

Highnote experienced a major incident on August 26, 2022 affecting API, lasting 3h 40m. The incident has been resolved; the full update timeline is below.

Started
Aug 26, 2022, 09:32 PM UTC
Resolved
Aug 27, 2022, 01:12 AM UTC
Duration
3h 40m
Detected by Pingoru
Aug 26, 2022, 09:32 PM UTC

Affected components

API

Update timeline

  1. investigating Aug 26, 2022, 09:32 PM UTC

    Our KYB Provider is currently experiencing issues. Applications will be in a PENDING state until the issue is resolved.

  2. investigating Aug 27, 2022, 01:11 AM UTC

    Our KYB Provider has recovered from an outage and applications are now working normally. We are working on recovering applications that were affected during the partial outage. Applications affected from 12:37 PM PST to 4:41 PM PST are currently undergoing evaluation to result in a final decision.

  3. resolved Aug 27, 2022, 01:12 AM UTC

    This incident has been resolved.