Highnote incident

EMV chip and PIN card transactions authorization degradation

Major Resolved View vendor source →

Highnote experienced a major incident on September 21, 2023 affecting Transaction Processing - MasterCard, lasting 40m. The incident has been resolved; the full update timeline is below.

Started
Sep 21, 2023, 12:45 AM UTC
Resolved
Sep 21, 2023, 01:26 AM UTC
Duration
40m
Detected by Pingoru
Sep 21, 2023, 12:45 AM UTC

Affected components

Transaction Processing - MasterCard

Update timeline

  1. investigating Sep 21, 2023, 01:24 AM UTC

    We are investigating an issue impacting EMV chip and PIN card transactions. All virtual card and magstripe transactions are not impacted.

  2. resolved Sep 21, 2023, 01:26 AM UTC

    This incident has been resolved.