HighLevel incident

Instagram Reels Feed Visibility

Minor Resolved View vendor source →

HighLevel experienced a minor incident on December 11, 2025 affecting Social Media, lasting 4d 3h. The incident has been resolved; the full update timeline is below.

Started
Dec 11, 2025, 07:30 PM UTC
Resolved
Dec 15, 2025, 10:30 PM UTC
Duration
4d 3h
Detected by Pingoru
Dec 11, 2025, 07:30 PM UTC

Affected components

Social Media

Update timeline

  1. investigating Dec 11, 2025, 07:30 PM UTC

    Instagram reels were published successfully but did not appear on users’ main Instagram feeds. The posts were only visible in the Reels tab, resulting in reduced distribution, reach, and engagement.

  2. resolved Dec 15, 2025, 10:30 PM UTC

    We have added a fix and all newly published posts will follow the corrected behavior.