HighLevel incident

Form and Survey Analytics Loading Issues Due to AWS Outage

Major Resolved View vendor source →

HighLevel experienced a major incident on May 8, 2026 affecting Forms and Analytics and 1 more component, lasting 7h 25m. The incident has been resolved; the full update timeline is below.

Started
May 08, 2026, 12:00 AM UTC
Resolved
May 08, 2026, 07:25 AM UTC
Duration
7h 25m
Detected by Pingoru
May 08, 2026, 12:00 AM UTC

Affected components

FormsAnalyticsSurveys

Update timeline

  1. investigating May 08, 2026, 12:00 AM UTC

    We are currently experiencing issues with form and survey analytics not loading correctly, resulting in no data being displayed for some users. This issue is related to an ongoing AWS outage impacting dependent services. We are actively monitoring the situation and working to restore functionality as soon as possible.

  2. resolved May 08, 2026, 07:25 AM UTC

    The issue with form and survey analytics not loading has been resolved. Analytics data is now loading correctly.