Hevo experienced a notice incident on October 21, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Oct 21, 2025, 03:59 PM UTC
Start Time: October 20, 2025 at 07:10 UTC End Time: October 20, 2025 at 10:53 PM UTC Summary: Some customers may have experienced slow sync performance and intermittent errors during the global AWS outage on October 20, 2025. Cause: The issue was caused by an incident in the AWS us-east-1 region, impacting several dependent services and resulting in temporary sync delays and connection timeouts. Resolution: After AWS restored stability across their services, Hevo systems automatically recovered, and all sync operations have returned to normal. Next Steps: We continue to monitor platform performance closely and are taking measures to further strengthen resilience against third-party service disruptions.