Hetzner incident

Rescue system login with SSH key does not work

Major Resolved View vendor source →

Hetzner experienced a major incident on May 19, 2026 affecting Cloud (Cloud Server), lasting 21h 33m. The incident has been resolved; the full update timeline is below.

Started
May 19, 2026, 09:45 AM UTC
Resolved
May 20, 2026, 07:18 AM UTC
Duration
21h 33m
Detected by Pingoru
May 19, 2026, 09:45 AM UTC

Affected components

Cloud (Cloud Server)

Update timeline

  1. identified May 19, 2026, 03:47 PM UTC

    Currently, there are problems with SSH key login in the rescue system. If you select an SSH key when you enable the rescue system, it can happen that the SSH key nonetheless is not set up in the rescue system. Log in to the rescue system with ssh key is then not possible.