Hetzner incident
Newly created customer accounts can't create Cloud Servers
Hetzner experienced a major incident on September 22, 2026 affecting Cloud (Cloud Server), lasting 19h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Cloud (Cloud Server)
Update timeline
- identified Sep 22, 2026, 04:03 PM UTC
We've detected that newly created customer accounts after sign-up incorrectly have a Primary IP limit of 0. This prevents affected customers from creating Cloud Servers with Primary IPs. We're already working on a resolution that will fix the incorrect limit. We'll post an update as soon as the issue has been fixed.