Hetzner incident

Restriction of SSL and domain support via telephone

Minor Resolved View vendor source →

Hetzner experienced a minor incident on April 29, 2024 affecting Support, lasting 882d 23h. The incident has been resolved; the full update timeline is below.

Started
Apr 29, 2024, 10:00 AM UTC
Resolved
Sep 29, 2026, 09:30 AM UTC
Duration
882d 23h
Detected by Pingoru
Apr 29, 2024, 10:00 AM UTC

Affected components

Support

Update timeline

  1. identified Apr 30, 2024, 09:31 AM UTC

    Currently the wait times are longer than normal for questions about ssl-certificates and domain registrations. For this reason, we cannot provide telephone support at this time. Therefore, please contact the domain and ssl-support team by logging onto your customer account and creating a support ticket. Thank you for your understanding.