Hero Internet incident

Inbound Voice Issues from Spark and Vodafone NZ networks

Critical Resolved View vendor source →

Hero Internet experienced a critical incident on October 21, 2021 affecting Voice, lasting 48m. The incident has been resolved; the full update timeline is below.

Started
Oct 21, 2021, 04:48 AM UTC
Resolved
Oct 21, 2021, 05:37 AM UTC
Duration
48m
Detected by Pingoru
Oct 21, 2021, 04:48 AM UTC

Affected components

Voice

Update timeline

  1. identified Oct 21, 2021, 04:48 AM UTC

    Inbound Calling Issues appears to be affecting calls from the Spark and Vodafone networks but not from 2degrees, Vocus and some other smaller carriers. Engineers are working on the issue with urgency. Outgoing calls should also be unaffected.

  2. monitoring Oct 21, 2021, 05:08 AM UTC

    UPDATE: 6pm. - Upstream carrier has restored services on new hardware platforms and advise that all incoming voice services should be restored or are in the process of being restored. Our own testing shows incoming calls from Vodafone and Spark are operating again normally

  3. resolved Oct 21, 2021, 05:37 AM UTC

    All testing and monitoring indicates that all incoming calls are operating normally. Please contact our team if you continue to have any problems at all.