Hero Internet experienced a notice incident on August 26, 2026 affecting Broadband, lasting 2h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Broadband
Update timeline
- identified Aug 26, 2026, 07:44 PM UTC
Following maintenance last night by Enable networks we are seeing several connections that have not come back online this morning following the planned work. Engineers are investigating and will liaise with Enable to restore service for customers affected.
- resolved Aug 26, 2026, 10:15 PM UTC
We believe this issue has been resolved and we are currently monitoring to ensure there is no further outages.