Hero Internet experienced a notice incident on August 11, 2026 affecting Broadband, lasting 1h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Broadband
Update timeline
- identified Aug 11, 2026, 10:06 PM UTC
A number of Broadband Fibre services in West Auckland are currently impacted following vandalism and damage to Chorus fibre routes early this morning. Chorus have had teams on site since the damage was located and are currently working to repair and restore service. Right now there is no ETA for restoration, but we would expect services to begin restoring when they progress with the fibre splicing.
- resolved Aug 11, 2026, 11:19 PM UTC
We believe all impacted services have now been restored.