Hero Internet experienced a notice incident on January 9, 2022 affecting Voice, lasting 3h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 09, 2022, 08:35 PM UTC
Updates to follow
- monitoring Jan 09, 2022, 09:11 PM UTC
Platforms appear to be stable since approx 9.45am. If you have any further issues since that time please let our team know and provider examples.
- resolved Jan 10, 2022, 12:10 AM UTC
The team will continue to monitor the state of platforms throughout the day but at this stage we can see no issues since approx 9.40am. If you are having issues though still then please contact our team immediately with examples. PLEASE NOTE: You may seem some provisioning delays in Australia on our proxy there which is 'catching up' on replication so please be aware that some delays may occur when making changes to lines hosted in Sydney, Australia.