Hero Internet experienced a major incident on March 20, 2022 affecting Voice, lasting 16h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Voice
Update timeline
- investigating Mar 20, 2022, 12:35 AM UTC
There is a current issue affecting some calling, we are currently investigating.
- identified Mar 20, 2022, 01:23 AM UTC
The issues has been found and we are in the process of correcting it to restore full service.
- monitoring Mar 20, 2022, 02:19 AM UTC
Issue looks to be resolved, a fix has been put in place and we are currently monitoring to see if any further issues occur.
- resolved Mar 20, 2022, 05:01 PM UTC
This incident has been resolved.