Hero Internet incident

Auckland Region DSL outage

Notice Resolved View vendor source →

Hero Internet experienced a notice incident on November 18, 2022 affecting Broadband, lasting 21m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2022, 03:47 AM UTC
Resolved
Nov 18, 2022, 04:08 AM UTC
Duration
21m
Detected by Pingoru
Nov 18, 2022, 03:47 AM UTC

Affected components

Broadband

Update timeline

  1. identified Nov 18, 2022, 03:47 AM UTC

    We are currently investigating an issue impacting several Auckland DSL services in and around the Auckland region.

  2. resolved Nov 18, 2022, 04:08 AM UTC

    We are seeing the impacted link restored and impacted services coming back online. Please contact our team if you are continuing to have problems with DSL circuits in the Auckland region.