Hero Internet experienced a major incident on January 22, 2023 affecting Voice, lasting 5h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Voice
Update timeline
- investigating Jan 22, 2023, 09:03 PM UTC
Calls from the Spark network are failing. Engineers are currently investigating the issue.
- monitoring Jan 22, 2023, 10:50 PM UTC
Our transit carrier appears to have resolved the issues affecting incoming calls from Spark's network. We have tested a number of previously affected numbers internally and these are now working as expected. Engineers are continuing to monitor the situation. If you are still having any problems with incoming calls to any of your numbers please contact [email protected] or call 092420001 and provide examples to our team.
- resolved Jan 23, 2023, 02:56 AM UTC
Resolved, awaiting resolution details, will update when available.