Hero Internet incident

Inbound call failures from Spark in the 06 region

Notice Resolved View vendor source →

Hero Internet experienced a notice incident on January 29, 2023 affecting Voice, lasting 2h 31m. The incident has been resolved; the full update timeline is below.

Started
Jan 29, 2023, 11:08 PM UTC
Resolved
Jan 30, 2023, 01:39 AM UTC
Duration
2h 31m
Detected by Pingoru
Jan 29, 2023, 11:08 PM UTC

Affected components

Voice

Update timeline

  1. investigating Jan 29, 2023, 11:08 PM UTC

    From around 11.45am we have received alerts/reports of inbound call failures from the Spark network in the 06 region of the country. This matter has been escalated to the upstream carriers for investigation. No ETA on resolution at this stage.

  2. monitoring Jan 30, 2023, 12:36 AM UTC

    We believe this issue was resolved quickly just after midday and we have had no further alarms since that time. The issues appear to have been from around 11.40am-12pm. If you are still having any issues then please contact our support team at [email protected]

  3. resolved Jan 30, 2023, 01:39 AM UTC

    No further issues reported so we believe the 06 calling issue is fixed now and was between approx 11.45am and 12.05pm