Hero Internet incident

Broadband Outage in Hamilton on Tuatahi Fibre

Notice Resolved View vendor source →

Hero Internet experienced a notice incident on February 13, 2023 affecting Broadband, lasting 1h 32m. The incident has been resolved; the full update timeline is below.

Started
Feb 13, 2023, 07:10 AM UTC
Resolved
Feb 13, 2023, 08:42 AM UTC
Duration
1h 32m
Detected by Pingoru
Feb 13, 2023, 07:10 AM UTC

Affected components

Broadband

Update timeline

  1. investigating Feb 13, 2023, 07:10 AM UTC

    Outage reported in Hamilton. Engineers are investigating.

  2. identified Feb 13, 2023, 08:08 AM UTC

    Hardware failure in Hamilton DC. Engineers are attempting to patch the Tuatahi handover through to Auckland DC router to bring service back up for those affected fibre customers in the Waikato region. Updates will follow.

  3. monitoring Feb 13, 2023, 08:42 AM UTC

    Tuatahi handover for Waikato region has now been restored to a new core router and all subscribers should now be back online again. If you have any issues still with your connection then please contact our Support Team

  4. resolved Feb 13, 2023, 08:42 AM UTC

    This incident has been resolved.