Hero Internet incident

Toll Free calling issue

Major Resolved View vendor source →

Hero Internet experienced a major incident on March 24, 2023 affecting Voice, lasting 8h 6m. The incident has been resolved; the full update timeline is below.

Started
Mar 24, 2023, 05:36 AM UTC
Resolved
Mar 24, 2023, 01:43 PM UTC
Duration
8h 6m
Detected by Pingoru
Mar 24, 2023, 05:36 AM UTC

Affected components

Voice

Update timeline

  1. investigating Mar 24, 2023, 05:36 AM UTC

    We are aware of an issue affecting calls to toll free numbers from certain carriers. This is currently being worked on and should be resolved soon.

  2. identified Mar 24, 2023, 05:37 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Mar 24, 2023, 01:43 PM UTC

    This incident has been resolved.