Hero Internet experienced a notice incident on December 11, 2023 affecting Voice, lasting 8h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Voice
Update timeline
- monitoring Dec 11, 2023, 08:14 PM UTC
Today the Hero Team are on Waiheke having our annual Christmas Lunch so we kindly ask that any non-urgent issues are emailed to [email protected] or a ticket is created in the customer portals. If your matter is of a critical nature then please call our main number as normal and speak with our answering service who can then transfer the call through to our on-call engineer or take your message and forward it to our team. Our engineers are on standby throughout the day. Thanks, The team @ Hero
- resolved Dec 12, 2023, 04:40 AM UTC
This incident has been resolved.