Hero Internet incident

Outage at Mayoral Drive Site affecting Chorus customers

Hero Internet experienced a notice incident on October 10, 2024 affecting Broadband, lasting 15m. The incident has been resolved; the full update timeline is below.

Started: Oct 10, 2024, 11:05 AM UTC
Resolved: Oct 10, 2024, 11:21 AM UTC
Duration: 15m
Detected by Pingoru: Oct 10, 2024, 11:05 AM UTC

Affected components

Broadband

Update timeline

identified Oct 10, 2024, 11:05 AM UTC

Our Juniper MX router at Mayoral Drive in Auckland is currently experiencing an outage. Engineers are onsite now investigating the issue. This will be impacting several services and Chorus connections. Updates to follow
resolved Oct 10, 2024, 11:21 AM UTC

The affected router at Mayoral Drive in Auckland CBD has been restarted and those impacted Chorus customers appear to be coming back online now. We believe the issue has been resolved at approximately 12:15am. If you are still having connectivity problems then we advise you restart your router and if you continue to have problems then contact our Support Team