Hero Internet incident

Chorus handover at Mayoral Drive went offline

Notice Resolved View vendor source →

Hero Internet experienced a notice incident on November 4, 2024 affecting Broadband, lasting –. The incident has been resolved; the full update timeline is below.

Started
Nov 04, 2024, 04:21 AM UTC
Resolved
Nov 04, 2024, 04:21 AM UTC
Duration
–
Detected by Pingoru
Nov 04, 2024, 04:21 AM UTC

Affected components

Broadband

Update timeline

  1. resolved Nov 04, 2024, 04:21 AM UTC

    A Chorus fibre handover link at our Mayoral Drive Data centre in central Auckland dropped at 17:04:42 and then came back up at around 17:07:59. The interface appears to have dropped from Chorus' end for some reason. We have not been made aware of any issues by Chorus so engineers are currently investigating why Chorus dropped the link temporarily. Service appears to be restored following this 3-4 minutes and we are not aware of any ongoing issues but we are monitoring the situation