Hero Internet experienced a major incident on June 5, 2025 affecting Broadband, lasting 1h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Broadband
Update timeline
- investigating Jun 05, 2025, 11:55 PM UTC
A small number of broadband customers on the Chorus infrastructure in Wellington Central are currently facing a broadband outage. Chorus is aware and currently investigating the issue. More updates will follow.
- resolved Jun 06, 2025, 01:40 AM UTC
Fault was reported resolved by Chorus approximately 1:20pm. We can see impacted services have recovered and are online.