Hero Internet incident

Possible Internet Outages

Minor Resolved View vendor source →

Hero Internet experienced a minor incident on October 28, 2025 affecting Broadband, lasting 3h 6m. The incident has been resolved; the full update timeline is below.

Started
Oct 28, 2025, 06:46 PM UTC
Resolved
Oct 28, 2025, 09:52 PM UTC
Duration
3h 6m
Detected by Pingoru
Oct 28, 2025, 06:46 PM UTC

Affected components

Broadband

Update timeline

  1. investigating Oct 28, 2025, 06:46 PM UTC

    We are currently investigating reports of internet outages and speed issues.

  2. resolved Oct 28, 2025, 09:52 PM UTC

    The issue was identifed and resovled.