Helpwise Outage History

Helpwise had 2 outages in the last 2 years totaling 20h 32m of downtime — averaging 0.1 incidents per month.

There were 2 Helpwise outages since June 12, 2025 totaling 20h 32m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.helpwise.io

Minor February 20, 2026

Notifications and Realtime updates are slow

Detected by Pingoru: Feb 20, 2026, 05:38 PM UTC
Resolved: Feb 21, 2026, 04:38 AM UTC
Duration: 10h 59m

Affected: NotificationsRealtime Updates

Timeline · 4 updates

investigating Feb 20, 2026, 05:38 PM UTC

Notifications and Realtime updates are delayed. The team's looking into it.
monitoring Feb 20, 2026, 06:09 PM UTC

We're facing issues with our realtime provider. We've pushed additional capacity to minimize and mitigate it.
monitoring Feb 20, 2026, 06:11 PM UTC

We are continuing to monitor for any further issues.
resolved Feb 21, 2026, 04:38 AM UTC

This incident has been resolved.

Read the full incident report →

Major June 12, 2025

Issues with Gmail Inboxes

Detected by Pingoru: Jun 12, 2025, 06:57 PM UTC
Resolved: Jun 13, 2025, 04:29 AM UTC
Duration: 9h 32m

Affected: Outgoing Email DeliveryGmail Sync

Timeline · 5 updates

monitoring Jun 12, 2025, 06:57 PM UTC

We're receiving a very high error rate from Gmail triggering inbox disconnections and slow or no syncing. We're currently monitoring the issue.
monitoring Jun 12, 2025, 07:07 PM UTC

Google has confirmed the issue with multiple Google services and they're working on it - https://www.google.com/appsstatus/dashboard/incidents/Eab7zGLWSaUJyh9c9R9L
monitoring Jun 12, 2025, 08:42 PM UTC

Our team's working on restoring Gmail access and sync for customer inboxes.
monitoring Jun 12, 2025, 09:01 PM UTC

We are continuing to monitor for any further issues.
resolved Jun 13, 2025, 04:29 AM UTC

This incident has been resolved.

Read the full incident report →