Helpwise experienced a major incident on June 12, 2025 affecting Outgoing Email Delivery and Gmail Sync, lasting 9h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Outgoing Email DeliveryGmail Sync
Update timeline
- monitoring Jun 12, 2025, 06:57 PM UTC
We're receiving a very high error rate from Gmail triggering inbox disconnections and slow or no syncing. We're currently monitoring the issue.
- monitoring Jun 12, 2025, 07:07 PM UTC
Google has confirmed the issue with multiple Google services and they're working on it - https://www.google.com/appsstatus/dashboard/incidents/Eab7zGLWSaUJyh9c9R9L
- monitoring Jun 12, 2025, 08:42 PM UTC
Our team's working on restoring Gmail access and sync for customer inboxes.
- monitoring Jun 12, 2025, 09:01 PM UTC
We are continuing to monitor for any further issues.
- resolved Jun 13, 2025, 04:29 AM UTC
This incident has been resolved.