Helpwise experienced a minor incident on June 28, 2022 affecting Outgoing Email Delivery, lasting 8m. The incident has been resolved; the full update timeline is below.
Affected components
Outgoing Email Delivery
Update timeline
- investigating Jun 28, 2022, 02:39 PM UTC
We're receiving an elevated error rate from our underlying email provider. Our team is currently investigating this. It might cause a delay in the email delivery for the customers using the option "Helpwise" as their email provider.
- monitoring Jun 28, 2022, 02:45 PM UTC
We've stopped seeing the errors and are monitoring the systems.
- resolved Jun 28, 2022, 02:48 PM UTC
We're no longer seeing errors from our email service provider.