Helpwise incident

Elevated Errors due to a recent AWS incident

Notice Resolved View vendor source →

Helpwise experienced a notice incident on July 28, 2022, lasting 1h 10m. The incident has been resolved; the full update timeline is below.

Started
Jul 28, 2022, 05:37 PM UTC
Resolved
Jul 28, 2022, 06:47 PM UTC
Duration
1h 10m
Detected by Pingoru
Jul 28, 2022, 05:37 PM UTC

Update timeline

  1. monitoring Jul 28, 2022, 05:37 PM UTC

    Our team's monitoring issues with the recent AWS incident. They're taking actions to reduce the impact on Helpwise's service. AWS status page - https://health.aws.amazon.com/health/status

  2. monitoring Jul 28, 2022, 05:52 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved Jul 28, 2022, 06:47 PM UTC

    Our team's not seeing any impact on Helpwise now from this AWS incident.